Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: Lab Systems Support Specialist
Location: Durham, NC
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Position Summary

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The Lab Systems Support Specialist provides technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure within regulated laboratory environments. This role supports system administration, software deployments, instrument integrations, infrastructure coordination, compliance activities, and end-user support while ensuring adherence to GLP, GMP, FDA, and 21 CFR Part 11 requirements. The ideal candidate will possess strong technical troubleshooting skills, laboratory systems knowledge, and experience supporting regulated laboratory operations.

Job Duties

• Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
• Perform user administration activities including account creation, modifications, deactivation, and access management.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate and execute application software installations, upgrades, patches, and configuration changes.
• Configure and maintain laboratory applications, instrument interfaces, and system settings.
• Troubleshoot software, hardware, and instrument integration issues involving HPLC, GC, spectrophotometers, and other analytical instruments.
• Support audit trail reviews, data archiving activities, and routine system maintenance.
• Manage Windows-based laboratory workstations and network-connected devices.
• Coordinate with desktop, infrastructure, and network support teams to resolve operating system, hardware, and connectivity issues.
• Administer Active Directory components including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
• Perform SCCM client deployment, configuration, troubleshooting, and maintenance.
• Troubleshoot DNS, DHCP, domain authentication, and network connectivity issues affecting laboratory operations.
• Perform and monitor backup and recovery activities for laboratory systems and benchtop instruments.
• Support system image restoration, file-level recoveries, backup client installations, and backup monitoring.
• Coordinate monthly patching activities and preventive maintenance schedules.
• Work with vendors and infrastructure teams to resolve hardware failures, maintenance activities, and system outages.
• Support compliance with GLP, GMP, FDA regulations, and 21 CFR Part 11 requirements.
• Maintain laboratory systems according to approved SOPs, Work Instructions, validation documents, and quality procedures.
• Create, update, and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
• Create and implement change requests following ITIL-based change management processes.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Life Sciences, Engineering, or a related discipline.
• 8+ years of laboratory systems support, IT support, or related technical experience.
• Working knowledge of Windows operating systems.
• Experience administering Active Directory environments.
• Experience supporting SCCM and endpoint management solutions.
• Knowledge of networking concepts and technologies.
• Experience supporting backup and recovery solutions.
• Familiarity with laboratory instruments and laboratory software platforms.
• Understanding of ITIL processes including Incident, Problem, Change, and Service Request Management.
• Knowledge of GLP, GMP, FDA regulations, and 21 CFR Part 11 requirements.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Experience managing relationships with business users, vendors, and cross-functional stakeholders.

Preferred Qualifications

• Experience supporting laboratory informatics systems and scientific applications.
• Experience working in pharmaceutical, biotechnology, life sciences, or regulated laboratory environments.
• Knowledge of chromatography systems, analytical instruments, and laboratory automation platforms.
• Experience with validation documentation and computerized system compliance requirements.
• Familiarity with data integrity requirements and audit trail review processes.

Technical Skills

• Laboratory Systems Support.
• Windows Administration.
• Active Directory.
• SCCM.
• DNS.
• DHCP.
• Backup and Recovery.
• Instrument System Integration.
• HPLC.
• Gas Chromatography (GC).
• Spectrophotometers.
• ITIL.
• GMP.
• GLP.
• FDA Compliance.
• 21 CFR Part 11.
• Change Management.
• Technical Documentation.

Years of Experience

• 12 Years of Experience.

TekWissen Group is an equal opportunity employer supporting workforce diversity

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